Elite Properties, Inc. (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through our website (https://www.eliteprop.org), how we use it, and the choices you have.

Information We Collect

Information You Provide

When you contact us through our website—whether to request information, report a maintenance issue, or inquire about services—we collect the information you submit, such as your name, email address, phone number, and the details of your request.

Information Collected Automatically

When you visit our website, our server automatically records certain information, including:

• Your IP address
• Date and time of your visit
• Pages viewed and links clicked
• Browser type and operating system
• Referring website (how you found us)

We use this information to monitor website performance, understand how visitors use our site, and improve our content.

Cookies and Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies—small text files stored on your device—to help us analyze how visitors use our site. The information generated by these cookies (including your IP address) is transmitted to and stored by Google on servers in the United States.

Google may use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage. Google may also transfer this information to third parties as required by law or where third parties process information on Google’s behalf.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more information, see Google’s Privacy Policy.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests
• Coordinate maintenance and repairs (which may involve sharing your contact information with contractors)
• Improve our website and services
• Monitor website security and performance

We do not sell your personal information to third parties.

Third-Party Services

Our website links to services provided by third parties. When you use these services, you are subject to their privacy policies, not ours.

AppFolio

Our resident portal, online payment system, rental listings, and rental applications are provided by AppFolio, Inc. When you access these services through links on our website, AppFolio collects and processes your information according to their privacy policy. This includes payment information, application details, and service requests.

If you submit a rental application through AppFolio, your information may be shared with consumer reporting agencies (such as TransUnion) for tenant screening purposes, including credit checks and background checks.

For more information, see AppFolio’s Privacy Policy.

HomeWiseDocs

Closing documents for condominium and homeowner association transactions are provided through HomeWiseDocs. When you order resale disclosures, estoppel letters, or other HOA documents through this service, HomeWiseDocs collects your information according to their privacy policy.

For more information, see HomeWiseDocs’ Privacy Policy.

Payment Processing

Our website links to two payment options for residents:

• First Citizens Bank — Our primary payment portal for condominium and HOA dues. When you follow this link, you are taken directly to First Citizens Bank’s website, where your payment information is collected and processed according to their privacy policy.
• AppFolio — Our portal for rent payments, as well as condominium and HOA customers who elect not to bank with First Citizens. The AppFolio resident portal uses its own payment processing system.

We do not directly collect or store your credit card or bank account information on our website. For more information, see First Citizens Bank’s Privacy Policy and AppFolio’s Privacy Policy.

Data Retention

We retain information collected through our website for as long as necessary to fulfill the purposes described in this policy, or as required by law. Information stored in third-party systems (such as AppFolio) is retained according to those providers’ policies and our business needs.

Data Security

We take reasonable measures to protect the information collected through our website from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• Opt out of analytics: You can disable Google Analytics using the browser add-on linked above, or by adjusting your browser’s cookie settings.
• Access or correct your information: If you would like to access, correct, or request deletion of personal information you have provided to us, please contact us using the information below.
• Unsubscribe: If you receive communications from us that you no longer wish to receive, you may opt out by following the unsubscribe instructions in those communications or by contacting us directly.

Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: